This policy explains how Shiplete ("Shiplete", "we") handles personal data when you visit this website or use the Shiplete application. For documents and data that a Company uploads, the Company decides what is uploaded and who can see it, and we process that data on the Company's behalf.
1. What we collect
- Account data: name, email address, password (stored only as a secure hash), Company membership and role.
- Customer content: shipment documents, extracted fields, decisions, comments, Setup, commercial documents, party records and payment records that a Company adds. This can include business bank details of the Company and its trading partners.
- Usage and security data: sign-in events, session records, actions recorded in Shipment activity, credit usage, and technical logs such as IP address and browser type.
- Billing data: plan, invoices, payment and refund status, credit grants, expiry and usage records. The card or bank details you use to pay Shiplete are entered with our payment provider; we receive the payment status and reference, not those details.
- Communications: messages you send us and delivery records for notifications we send you.
This website does not use advertising or analytics cookies. It remembers your light or dark theme choice in your browser only.
2. How we use it
- to provide the Service: sign-in, Company and Shipment access, document processing, notifications and support;
- to run AI-assisted extraction on documents when a Company uses it;
- to bill plans, process refunds and account for credit grants, use and expiry;
- to keep the Service secure, prevent misuse and investigate incidents;
- to meet legal obligations.
We do not sell personal data and we do not use customer content to advertise to anyone.
3. Who we share it with
People your Company gives access to can see what that access allows, for as long as it lasts: colleagues in your Company, partners added to a Shipment, and people outside your Company who receive a link or invitation from you, such as an approval request, a Party Ledger view or shared documents. Shiplete support staff can see what you send us in a support request. We use service providers to run the Service, in these categories: cloud hosting and storage; email delivery; AI document extraction; payment processing; and customer support tools. They use data to provide their service to us; payment providers may also keep data where the law requires it. We share data with authorities only when the law requires it.
4. How data is processed and protected
Customer data is processed by our infrastructure and service providers, including AI providers. We protect it with access controls and encryption in transit.
5. How long we keep it
While your Company is active, we keep its data until an authorised user deletes it. Deleting a document removes its content; a record that it existed and was deleted stays in the Shipment's history.
The Company Owner can ask to close the Company in the app, and each user can ask to delete their own account. Access ends when the request is made, and closure completes after a waiting period. After closure we keep the records needed for legal, tax, accounting, security and audit purposes, and the activity history, for as long as those purposes require, with personal details reduced to what those records need. Other content is no longer available to anyone. Unused credits are forfeited when a Company is closed.
Cancelling a subscription or reaching a credit expiry date does not itself close your Company or delete its documents. Unused subscription credits remain usable within that validity period while your Company keeps an active subscription. When your Company's last subscription ends, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. A full or partial refund of a subscription payment revokes all remaining credits granted by that payment. A full refund also cancels that subscription. If that leaves your Company with no active subscription, all remaining credits expire, including top-up credits. Credits already used are not charged back. Expired or forfeited credits are not restored by a later payment or subscription. We retain payment and credit records for the purposes described above. Account closure is separate from subscription cancellation.
6. Security
Documents are served only through signed-in, permission-checked routes. Passwords are stored as secure hashes. Access to production systems is limited to authorised staff.
7. Your choices and rights
You can update your profile and notification preferences in the app. You can ask us about access, correction or deletion of your personal data, and we will respond as applicable law requires. Contact us (email: support@shiplete.com).
8. Changes
We will post changes to this policy here and, for material changes, tell Company admins in advance.
9. Contact
Email: support@shiplete.com
Grievance contact: Nidhi Jain, Account and Support Head — support@shiplete.com
Legal entity
Shiplete is operated by NIMBLE CLINICAL TECH LLP (LLPIN ABA-8449; GSTIN 07AATFN7778H1ZD; registered office 174, Village Pitampura, New Delhi 110034, India) under a licence from the owner of the Shiplete brand and software.