Refund & Cancellation Policy

This policy applies to Shiplete subscriptions and credit top-ups bought from Shiplete. Shiplete is a software service delivered online; nothing is shipped to you.

1. Cancelling a plan

• A Company admin can cancel at any time by contacting support@shiplete.com with the Company name and subscription reference.
• Plans renew automatically at the end of each billing interval until cancelled. After cancellation the plan stays active until the end of the period already paid for, and no further charges are made.
• Unused subscription credits remain usable within that validity period while your Company keeps an active subscription. When your Company's last subscription ends, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. Unused credits are not paid out. Expired or forfeited credits are not restored by a later payment or subscription.
• Cancelling a plan does not close your Company or remove its data. Closing a Company is a separate request; access ends when closure is requested, as described in the Privacy Policy.

Each new credit grant is valid for 12 calendar months from its grant date, ending on the same day of the month in the following year. For example, credits granted on 15 January expire on 15 January the next year. If that day does not exist, expiry falls on the last day of that month (for example, 29 February expires on 28 February the next year). Shiplete sets the trial-credit amount. Trial credits granted under this policy also expire 12 calendar months after their grant date, or earlier when the last subscription ends. Top-ups are available only to subscribers and cannot be purchased during the 7-day grace period.

A failed renewal has a 7-day grace period: existing unexpired credits remain usable, but no new credits are granted for the unpaid renewal. Top-up purchases are not available during the 7-day grace period. If payment is not completed within that period, the subscription ends. If this is the Company’s last subscription, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. Expired or forfeited credits are not restored by a later payment or subscription.

2. 30-day refund

• Your first subscription payment is fully refundable if you ask within 30 days of the charge, even if you have used credits.
• Later renewal payments are refundable within 30 days of the charge only if no credits from that billing period have been used.
• Charges made in error or twice are refunded in full if you tell us within 30 days of the charge, or later where the law requires it.
• Credits used on wrong, duplicate, incomplete, poor-quality or otherwise unsuitable files, or on actions started by mistake, are not refunded unless the charge resulted from an error in Shiplete.
• Approved refunds are made to the original payment method. When the money reaches you depends on your payment provider and bank.

A full or partial refund of a subscription payment revokes all remaining credits granted by that payment. A full refund also cancels that subscription. If that leaves your Company with no active subscription, all remaining credits expire, including top-up credits. Credits already used are not charged back. If the Company’s last subscription ends, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. Expired or forfeited credits are not restored by a later payment or subscription.

Top-up purchases are final and non-refundable, except for charges made in error or twice, or where the law requires a refund. Any exceptional top-up refund follows the same payment-specific credit revocation rule.

3. How to ask for a refund or cancel

1. Contact us (email: support@shiplete.com) with your Company name, the payment reference and the reason.
2. We confirm receipt and tell you whether the refund is approved.
3. If approved, we start the refund and tell you when we have done so. Your payment provider and bank then credit it on their own timeline.

4. Questions

Grievance contact: Nidhi Jain, Account and Support Head — support@shiplete.com

Contact us (email: support@shiplete.com).