Terms of Service

These Terms of Service ("Terms") are an agreement between you and the operator of Shiplete identified in the Legal entity section below ("Shiplete", "we", "us") for the use of the Shiplete web application and related services (the "Service"). By creating an account or using the Service, you accept these Terms for yourself and for the Company you represent. If you do not accept them, do not use the Service.

1. The Service and the Beta

Shiplete is software for managing shipment documents and related work: Shipments, documents and versions, AI-assisted extraction, field review, collaboration, commercial documents, Shipment Setup, payment records and ledgers, notifications and activity history. The Service is offered as a Beta. Features may change, be added or be withdrawn. Anything we describe as not yet available is not part of the Service.

2. Accounts and Companies

• You must give accurate information, protect your sign-in details and keep your credentials secure and confidential. Each person must use their own account.
• Company admins decide who can join and what each person can access. You are responsible for your users, the access and roles you give them, and keeping their credentials secure.
• Actions taken through your account, including by people you invite and outside partners you add to a Shipment, are your responsibility.
• Tell us promptly if you suspect unauthorised use of your account.

3. Plans, credits and payment

• Plans are subscriptions that include credits according to the published billing interval. Some actions in the Service use credits. Current plans are shown on the Pricing page.
• Prices are shown in INR. * Taxes extra.
• Subscriptions renew automatically at the end of each billing interval until cancelled. You can cancel at any time; the plan then stays active until the end of the period already paid for.
• Credits have no cash value and cannot be sold or transferred to another Company. Each new credit grant is valid for 12 calendar months from its grant date, ending on the same day of the month in the following year. For example, credits granted on 15 January expire on 15 January the next year. If that day does not exist, expiry falls on the last day of that month (for example, 29 February expires on 28 February the next year).
• Unused subscription credits remain usable within that validity period while your Company keeps an active subscription. When your Company's last subscription ends, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates. Expired or forfeited credits are not restored by a later payment or subscription.
• Shiplete sets the trial-credit amount. Trial credits granted under this policy also expire 12 calendar months after their grant date, or earlier when the last subscription ends. Top-ups are available only to subscribers, cannot be purchased during the 7-day grace period and follow the same 12-calendar-month validity.
• We may change plan prices, plans and the credits an action uses. A plan price change applies to a plan you already pay for only from a renewal at least 30 days after we tell your Company admins, and you may cancel before it applies. A change to the credits an action uses applies to actions started after the change.
• A full or partial refund of a subscription payment revokes all remaining credits granted by that payment. A full refund also cancels that subscription. If that leaves your Company with no active subscription, all remaining credits expire, including top-up credits. Credits already used are not charged back. Refund eligibility and timelines follow our Refund & Cancellation Policy.
• A failed renewal has a 7-day grace period: existing unexpired credits remain usable, but no new credits are granted for the unpaid renewal. Top-up purchases are not available during the 7-day grace period. If payment is not completed within that period, the subscription ends. If this is your Company’s last subscription, all remaining credits expire, including subscription, carried, top-up, trial and promotional credits. Credits granted before the credit policy change on 14 October 2026 keep their original expiry dates.

4. Your content and responsibilities

You keep all rights to the documents and data you upload or create ("Customer Content"). You give us permission to host, copy, process and display Customer Content only as needed to provide, secure and support the Service for you and the people you share it with, including AI-assisted extraction when you use it.

You are responsible for ensuring that documents and data you upload are genuine, unaltered, accurate and lawfully obtained, and that you have the right and authority to upload and process them. Do not upload forged, altered, fraudulent or unlawful documents.

Shiplete does not verify the authenticity, legal validity or legal sufficiency of documents. You are responsible for the legal validity of documents you upload, generate or rely on, including commercial documents prepared in Shiplete using your data.

Review extracted values, comparisons and generated documents before using them. Results may be incomplete or wrong, and decisions you make using the Service or its output are yours.

Credits are used when you start an action that uses credits, including AI reading per document page and the first Save or Preview of a commercial document. Credits used on a wrong, duplicate, incomplete, poor-quality or unsuitable file, or on an action started by mistake, are not returned or refunded. If a charge was caused by an error in Shiplete itself, we will correct the charge.

You must comply with laws that apply to your shipments and documents, including trade, customs, export control, sanctions, tax and data protection laws. Shiplete does not give trade, customs, tax, banking, insurance or legal advice, and it does not act as your agent, broker, carrier or forwarder.

5. AI-assisted extraction

Extracted values are suggestions produced by automated systems and may be incomplete or wrong. They become part of your shipment record only when a person in your Company accepts them. You must review extracted values against the source documents before relying on them.

Shiplete does not guarantee that every discrepancy will be detected, that documents comply with legal or trade requirements, or that a bank, carrier or authority will accept them. Tracking updates are entered manually; Shiplete does not provide carrier integrations.

6. Acceptable use

You will not: upload unlawful, infringing or malicious content; try to access other customers' data or bypass security; disrupt or overload the Service; scrape or copy the Service by automated means without our written permission; reverse engineer it except where the law allows; resell or sublicense it without an agreement with us; or use it for anything illegal, including sanctions or export-control violations.

7. Confidentiality and data protection

We treat Customer Content as confidential and use it only to provide the Service. Our Privacy Policy explains how we handle personal data. You are responsible for having a lawful basis to share any personal data you upload about other people.

8. Availability

We work to keep the Service available, but during the Beta we do not promise any particular uptime or response time. The Service may be unavailable during maintenance, updates or incidents; when an update needs it, we show a notice in the app. Keep your own copies of documents you need.

9. Suspension and termination

You may stop using the Service at any time. The Company Owner can ask to close the Company in the app; access ends when the request is made, and closure completes after a waiting period. Unused credits are forfeited when a Company is closed and are not refunded. Each user can also ask to delete their own account. We may suspend or close an account that breaks these Terms, does not pay, creates risk for the Service or other customers, or where the law requires; where reasonable we will warn you first. After closure we handle Customer Content as described in the Privacy Policy.

10. Disclaimers

The Service is provided "as is" and "as available" during the Beta. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose, accuracy and non-infringement.

11. Limitation of liability

To the extent the law allows: we are not liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, business, goodwill or data; and our total liability for all claims relating to the Service is limited to the fees you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against claims, losses and costs arising from your Customer Content, including its upload or processing, acts or omissions of users under your account or authority, your use of the Service in breach of these Terms, or your breach of law.

13. Changes to these Terms

We may update these Terms. We will post the new version here and, for material changes, tell Company admins at least 30 days in advance. Continuing to use the Service after a change takes effect means you accept it.

14. General

• Force majeure: we are not responsible for delays or failures caused by events beyond our reasonable control.
• Assignment: you may not transfer these Terms without our consent; we may transfer them as part of a reorganisation or sale of our business.
• Entire agreement: these Terms, with the policies they refer to, are the whole agreement between us about the Service.
• Severability: if a provision is unenforceable, the rest stays in force.
• No waiver: not enforcing a right is not a waiver of it.
• Governing law: These Terms are governed by the laws of India. The courts at New Delhi, India have exclusive jurisdiction over disputes arising from them.

15. Contact

Email: support@shiplete.com

Grievance contact: Nidhi Jain, Account and Support Head — support@shiplete.com

16. Intellectual property

The Shiplete brand, software, application and content are owned by the owner of the Shiplete brand and software (the "licensor") and licensed to NIMBLE CLINICAL TECH LLP to operate the service. Customers receive a limited, non-exclusive right to use the service under these Terms. The customer contract, payments and invoices are with NIMBLE CLINICAL TECH LLP as operator.